Frequently-asked questions (FAQ) for instructors/designers
Setting up an ICON course site
- Who can use ICON?
- How do I get an ICON course site?
- Can I copy components from another ICON course site?
- Can I re-use the same course site I used last semester?
- How do I hide last semester's course site from my former students?
- Can I combine multiple sections (or similar courses) into one ICON course site?
- Can I assign different access privileges to different sections or groups?
- How can I retire an ICON course site?
- How do I make my course site "Active" (available to students)?
- Can I change the selections on my course site's navigation bar?
- How do I add a picture or other content to my homepage?
- Students can't see the website links I posted on my course homepage. Why?
Logging in and finding your course
- Which web browsers work best with ICON?
- I'm having trouble logging in to ICON. What could be happening?
- I'm logged in to ICON, but I get a strange message or sound.
- I'm logged in to ICON, but I can't find my course.
- I can see my course listing, but my students cannot. Why not?
- When I try opening my course, ICON asks if I want to display nonsecure items. Should I display nonsecure items?
- Can I tell how many times a student has accessed my ICON course?
Enrolling students, TAs and other instructor/designers
- How do I enroll students in my ICON course?
- What is the difference between a "student" and a "guest student"?
- How do I enroll a TA or another Instructor/Designer in my ICON course?
- What rights do TA's have in ICON?
- How can I change the rights for a TA?
- Can I enroll a non-University affiliated person in my ICON course?
- I'm having trouble enrolling someone in my ICON site. What could be happening?
Training, consulting and online help
Content
- How are the Manage Files, Manage Content, and View Content areas different?
- What's the best way to get my files into ICON?
- I have a lot of content files. What's the best way to display them?
- I am posting only one file. Do I have to put it inside a Content Module?
- Can I modify or eliminate the sidebar in the Content area?
- Why can't I open/download Content files?
- How do I put library reserve materials in my ICON course?
- The Updates box on my homepage tells me I have 15 broken links. What can I do with this information?
- I converted a PowerPoint presentation to Articulate, and now some of my students can't access it. Why?
- How can I add an RSS feed to my ICON course?
Dropbox (Assignments)
- Can I send email in ICON?
- Can I receive email in ICON?
- Does ICON keep a record of the email messages I send?
- Can I send email to certain groups or sections?
- How can I send email to more than one student and still comply with FERPA regulations?
- How can I send email to more than 100 students?
- ICON told me my email message was "successfully sent," but the people I sent it to didn't receive it. Why not?
- Sometimes I get a message and I can't tell who sent it.
- Why do the names of students who have dropped still appear in my email address book?
Gradebook
- Can students see other students' grades in ICON?
- My gradebook is running slowly. Why?
- Why does my Gradebook lock up when I try to view by Sections?
- My students disappeared from my gradebook (or Classlist). What could be happening?
- When I copy my gradebook from an earlier course, which components do not copy?
- I copied my gradebook from an earlier course, and now my weights are gone! What happened?
- Why are there two "Final Grade" Columns?
- How do I delete a column in the Gradebook?
- Can I import Evaluation and Examination Service (EES) scores into ICON?
- I can't upload the scores from Evaluation and Examination Service (EES). Why not?
- How can I use ICON's Gradebook to record attendance?
- How can I give extra credit using ICON?
- How can I grade on a curve in ICON?
- Can I use Excel to perform grade calculations?
- What's the best way to calculate midterm or other mid-session grades?
- Can I set ICON to keep the final grade updated?
- Can I calculate the final grade manually to see how students are doing so far?
- I want to show only the points grade. How do I get rid of the percentage display?
- Students can earn up to 500 points in my course, but ICON won't let me enter more than 100 points into the grade scheme. Why not?
- What happened to the Checkbox item?
- I used a Pass/Fail item for attendance, but when ICON calculated grades it did not use zeros for those students who hadn't passed. Why not?
- I omitted the decimal points in the student Gradebook display, and now students are complaining their letter grades are too low. What is happening?
- Why can't my students see the grades I entered?
- I released the final grade, but some students can't see it. Why?
Quizzes
- Why can't my students access a quiz?
- Why can't my students see their quiz feedback?
- Why can't I randomize my questions in my quiz?
- Can a quiz question be worth zero points?
- Can I give hints in quiz questions?
- Can I try out my quiz before releasing it to students?
- Can I view everyone's response to an essay question before awarding points?
- Can I prevent students from printing quiz questions in ICON?
- The time limits I set for my quiz are not being enforced. Why?
- Can I override my quiz availability settings for students who want to make up a quiz or for students who have special needs?
- Can I release quiz feedback for a limited period?
- Can I change a correct answer in a quiz that some students have already taken?
- A multi-select question in my quiz has two correct answers, each worth half credit. Yet students who chose only one of them got 3/4 credit. Why?
