Here are some common login problems and suggested fixes:
You forgot your Hawk ID password. Call the ITS Help Desk at 384-HELP and request to have your password reset. Note: If you have already supplied the system with a “password hint” (a question that only you can answer), you can reset forgotten passwords yourself at the Hawk ID website (http://Hawk ID.uiowa.edu).
Your Hawk ID password has expired. Passwords must be changed every six months. If your password has expired, call the ITS Help Desk at 384-HELP and request to have it reset. Note: If you have already supplied the system with a “password hint” (a question only you can answer), you can reset expired passwords yourself at the Hawk ID website (http://Hawk ID.uiowa.edu).
You changed your Hawk ID. If you change your Hawk ID (to a married name, etc.), it takes 24-48 hours for ICON to recognize your new Hawk ID, even though Webmail and other University systems may allow access sooner.
Your new (Dell, Toshiba, Gateway) computer came with a trial version of the McAfee Internet Security Suite. This software may prevent users from accessing ICON. De-install it and install the free virus protection software available from the University at http://helpdesk.its.uiowa.edu/software/signin.htm.