FAQ: Training, consulting and online help
Training, consulting and online help
What kind of training is available?
Staff from ITS-Instructional Services are working with representatives from each college to arrange for training events that best fit the needs of that college. We are available to provide workshops for departments or small groups of faculty and staff upon request. Contact Annette Beck (335-6043, annette-beck@uiowa.edu) to arrange for a workshop, or visit http://its.uiowa.edu/training/ for an up-to-date list of training opportunities.
We also offer introductory workshops as part of the NExTT Workshops, scheduled before the beginning of each fall and spring semesters. For scheduling and registration information, go to http://its.uiowa.edu/training/
27 May 2009
What about online help?
Printer-friendly, searchable online help is available for most ICON functions. You’ll find a link in several places, including the ICON login page and the top navigation bar inside your ICON course. There are also narrated video demonstrations of gradebook and dropbox (assignment) functions.
12 November 2007
What if I prefer to talk with real people?
Consultants are on hand to answer questions from 8 to 5 on weekdays. Call the ICON Instructor Hotline at 335-6139 or send email to icon-support@uiowa.edu. We are also available for walk-in help in our new location in University Capitol Centre (second floor, South end).