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Information Technology Services at The University of Iowa

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Logging in to Your ICON Course

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Logging in to Your ICON Course

  1. Go to http://icon.uiowa.edu/.
  2. Enter your HawkID and password and click Login.
  3. You will see your ICON MyHome page, which should display a list of all your ICON courses.
  4. Click the course title to enter the course.

 

Common problems and suggested fixes:

 

You're having trouble logging in to ICON.

  • You forgot your HawkID password. Call the ITS HelpDesk at 384-HELP and request to have your password reset. Note: If you have already supplied the system with a “password hint” (a question that only you can answer), you can reset forgotten passwords yourself at the HawkID website (http://hawkid.uiowa.edu).

  • Your HawkID password has expired. Passwords must be changed every six months. If your password has expired, call the ITS HelpDesk at 384-HELP and request to have it reset. Note: If you have already supplied the system with a “password hint” (a question only you can answer), you can reset expired passwords yourself at the HawkID website (http://hawkid.uiowa.edu).

  • You changed your HawkID (e.g., after marriage). If you change your HawkID (to a married name, etc.), it takes 24-48 hours for ICON to recognize your new HawkID, even though Webmail and other University systems may allow access sooner.

  • You get an Active X prompt. You may encounter this situation if one of your ICON courses requires an Active X plug-in to download or display a file (e.g., a Flash presentation). Just click on OK and the plug-in will be added. Be sure to click the Install link at the top of your browser window.

  • You hear a beep or other sound. If one of your courses uses the Pager, an instant messenger tool in ICON, you may have a message waiting. (Click the Pager icon, top right.)

 


You're logged in but can't find your ICON course.

  • Are the course listings for the semester hidden? Try clicking the little plus sign beside the semester heading. fall 2008 with plus sign
  • Has it been fewer than two days since you requested the course? It takes the system two days to process new course requests.

 

 

You can see your course but your students cannot.

  • Have you made the course "active" (available to students)? To make your course active:
  1. Click the Edit Course link (right NavBar or in the Course Tools widget on your course homepage).
  2. Click oncourse information book iconCourse Offering Information.
  3. Click to place a checkmark in the Course is Active box and save.active course checkbox
  4. Finally, click the Course Home link in the far-left NavBar.

If your course is "active" and your students still can't see it, or if they are having trouble logging in to ICON, have them check the FAQ's for Students in the ICON Online Help.

01 November 2009

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