Logging in to Your ICON Course
In this section:
Logging in to Your ICON Course
- Go to http://icon.uiowa.edu/.
- Under Log in to ICON (left), enter your HawkID and password and click Login.
- You will see your ICON MyHome page, which should display a list of all your ICON courses. If you don’t see the title of the course you wish to enter, click the tiny plus sign under My ICON Courses.
- Click the course title. If you see a popup security message asking if you want to display nonsecure items, click Yes. If you don't, course items stored on non-secure (http) websites will not display.
Following are some common problems and suggested fixes:
You're having trouble logging in to ICON.
- You forgot your HawkID password. Call the ITS HelpDesk at 384-HELP and request to have your password reset. Note: If you have already supplied the system with a “password hint” (a question that only you can answer), you can reset forgotten passwords yourself at the HawkID website (http://hawkid.uiowa.edu).
- Your HawkID password has expired. Passwords must be changed every six months. If your password has expired, call the ITS HelpDesk at 384-HELP and request to have it reset. Note: If you have already supplied the system with a “password hint” (a question only you can answer) you can reset expired passwords yourself at the HawkID website (http://hawkid.uiowa.edu).
- You changed your HawkID (e.g., after marriage). If you change your HawkID (to a married name, etc.), it takes 24-48 hours for ICON to recognize your new HawkID, even though Webmail and other University systems may allow access sooner.
- You get an Active X prompt. You may encounter this situation if one of your ICON courses requires an Active X plug-in to download or display a file (e.g., a Flash presentation). Just click on OK and the plug-in will be added. Be sure to click the Install link at the top of your browser window.
- Real Player wants to download an upgrade. You may encounter this problem if one of your ICON courses uses RealPlayer for content files or for the Pager (you may have a Pager message waiting). Note: Internet Explorer may abort rather than allow you to download RealPlayer. If this happens, either close the RealPlayer window or contact your instructor to see if RealPlayer is needed for the content.
- You hear a beep or other sound. If one of your courses uses the Pager, an instant messenger tool in ICON, you may have a message waiting. (Click the Pager icon, top right.)
You're logged in but can't find your ICON course.
- Are the course listings for the semester hidden? Try clicking the little plus sign beside the semester heading.
- Has it been less than two days since you requested the course? It takes the system two days to process new course requests.
You can see your course but your students cannot.
- Have you made the course "active" (available to students)? To make your course active, click the Edit Course link in the Course Tools box on your course homepage. Then click to place a checkmark in the Active? box. Finally, click the Return to Course link in the far-right navigation bar.
If your course is "active" and your students still can't see it, or if they are having trouble logging in to ICON, have them check the FAQ's for Students on the ICON Online Help page.