ICON quick links

For instructors/designers:
• Online help for ICON
• Screen movie tutorials
• Contact us about ICON
• Request an ICON course site
• ICON training opportunities
• Frequently-asked questions

For students:
• Online help for ICON
• Contact us about ICON
• Frequently-asked questions

For all:
• Search ICON support pages
• Known issues with ICON
• ICON statistics

Logging in to ICON

• Which web browsers work best with ICON?
• How do I get into ICON?
• Why can't I log in to ICON?
• When I try to log in, I get an Active X prompt. (Windows)
• When I try to log in, RealPlayer wants to download an upgrade. (Windows)
• When I try to log in, I hear a beep or other sound. What is that?

Finding your ICON course

• Why isn't my ICON course listed?
• How do I get rid of old ICON course listings on my MyHome page?

Email

• Where do I look for my ICON email messages?
• Does ICON keep a record of the email messages I send?
• Why should I set up an ICON email signature?

Content

• Why can't I open/download Content files?

Dicussions

• How can I include an image in a Discussion message?
• How can I post a link to a website in a discussion message?

Dropbox

• Why can't I download assignment files from the Dropbox?
• Why can't I submit my assignment file to the Dropbox?
• I submitted my assignment to the Dropbox, but the instructor can't download it. Why not?

Quizzes

• I am taking a quiz, and ICON won't let me see the next question.
• Why should I bother to save my quiz answers? Doesn't ICON save them automatically?
• How can I find my quiz results?
• I know my answers are correct. Why is my quiz score so low?

Personal homepages

• Why can't people see my Personal Homepage in ICON?
• Can I use another website (e.g., Facebook, MySpace, Virb, etc.) as my Personal Homepage in ICON?

Miscelleneous

• Can I get an ICON site for a University student organization?
• Instead of an HTML editor, I see a scratch pad. What is wrong?