FAQ: Logging in to ICON
Logging in to ICON
Which web browsers work best with ICON?
A list of ICON-supported web browsers and other requirements can be found here.
21 April 2008
How do I get into ICON?
- Open your browser and go to https://icon.uiowa.edu.
Be sure not to include the www in your web address. - Log in to ICON by entering your HawkID and password. You will see your ICON MyHome page with all your course listings.
- Under the current semester heading, click your course title. If you don't see it, try clicking the little plus sign next to the semester heading. If this doesn't work, see the FAQ Why isn't my ICON course listed?
6 March 2007
Why can't I log in to ICON?
Common reasons:
- You forgot your Hawk ID password.
Call the ITS Help Desk at 384-HELP and request to have your password reset. Note: If you have already supplied the system with a "password hint" (a question that only you can answer), you can reset forgotten passwords yourself at the Hawk ID website (http://hawkid.uiowa.edu/). - Your Hawk ID password has expired.
Passwords must be changed every six months. If your password has expired, call the ITS Help Desk at 384-HELP and request to have it reset. Note: If you have already supplied the system with a "password hint" (a question only you can answer) you can reset expired passwords yourself at the HawkID website (http://hawkid.uiowa.edu/). - You changed your Hawk ID (e.g., after marriage)
If you change your Hawk ID (e.g., to a married name, etc.), it takes 24-48 hours for ICON to recognize your new Hawk ID, even though Webmail and other University systems may allow access sooner. - Your new (Dell, Toshiba, Gateway) computer came with a trial version of the McAfee Internet Security Suite. This software may prevent users from accessing ICON. De-install it and install the free virus protection software available from the University at http://helpdesk.its.uiowa.edu/software/signin.htm.
21 April 2008
When I try to log in, I get an Active X prompt. (Windows)
You may encounter this situation if one of your ICON courses requires an Active X plug-in to download or display a file (e.g., a Flash presentation). Just click on OK and the plug-in will be added. Be sure to click the Install link at the top of your browser window.
21 April 2008
When I try to log in, RealPlayer wants to download an upgrade. (Windows)
You may encounter this problem if one of your ICON courses uses RealPlayer for content files or for the Pager (you may have a Pager message waiting). Note: Internet Explorer may abort rather than allow you to download RealPlayer. If this happens, either close the RealPlayer window or contact your instructor to see if RealPlayer is needed for the content.
21 April 2008
When I try to log in, I hear a beep or other sound. What is that?
If one of your courses uses the Pager, an instant messenger tool in ICON,
you may have a message waiting. (Click the Pager icon 
, top right.)