Pager tool

What is Possible with ICON’s Pager Tool?

• Exchange instant messages (faster than email) with students and colleagues who are currently logged in to ICON. Recipients who are not online in ICON can access messages later, after they log in.
• See who is online and who is offline.
• Page any ICON users, regardless what ICON course they are in.
• Page multiple individuals simultaneously (e.g., to invite them to an impromptu Chat session).
• Create a Personal Contact List and select recipients from this list rather than typing in the HawkID.
• View a history of your Pager conversations with individual users.
• Change your online status to “offline” so you won’t be interrupted by pages when working (students don’t have this capability).

23 April 2008

Using the Pager with a Screen Reader

Persons using screen readers may want to turn Pager notification off, since the refresh rate for the Pager may cause some screen readers to start over at the beginning of the page.

23 April 2008

Creating a Personal Contact List

Note: The Pager tool is not included in the default template NavBar. For instructions on how to add this link, see Changing the NavBar and Course Homepage.

You can create a list of Personal Contacts and then select a name or names from that list.  You can include members of your class(es) or persons in any ICON course, regardless whether or not you are the instructor.

To add a Personal Contact:

1. Click Pager in the NavBar.
2. In the Participants popup window, select Add. The Add New Contact popup window appears.
3. To add an individual ICON user (regardless what course he or she is in), click the radio button (circle) for Add a Known Contact, enter the HawkID, and click Add.
   OR
   To add an individual or individuals from one of your ICON classes, select Add Classmate(s), select the class from the droplist, select the name(s) you wish to add, and click Add. 

4. Close this window. 

Added names appear under Personal Contacts in the Participants window.

23 April 2008

Removing Users from Your Personal Contact List

To remove a Personal Contact:

1. Click Pager in the NavBar.
2. In the Participants popup window, click Remove.
3. In the Remove Contact window, select the name(s) you wish to remove and click Remove.  Close this window. 
4. The selected names no longer appear under Personal Contacts in the Participants window.

23 April 2008

Sending a Message

To one individual on your Personal Contact list:

1. Click Pager in the NavBar.
2. In the Participants popup window, click the name of the person you wish to page. 
3. In the Send Page popup window, type your message and click Send.

To multiple individuals on your Personal Contact list:

1. Click Pager in the NavBar.
2. In the Participants popup window, click New Page. 
3. In the Send Page popup window, click To. 
4. In the Select Recipients popup window, select the recipients and click OK. 
5. In the Send Page popup window, type your message and click Send.

To an individual not on your Personal Contact list:

1. Click Pager in the NavBar.
2. In the Participants popup window, click New Page. 
3. In the Send Page popup window, enter the recipient’s HawkId. Then type your message, and click Send.

11 July 2008

Reading/Replying to a Message

You can receive a page anytime you are logged in to ICON, even if that page was sent before you logged in.  If you are logged in when the page is sent, you may hear a beep or other sound, depending on how you have set your incoming page signal (see Selecting Your Pager Signal, below).

• To view the message, click the  Page icon (top right).
• To reply, click Reply, enter your message, and click Send.

Attention Mac users: If you are using Safari and you have your page notifier set to "No Sound," ICON will crash when you have a pending page. That's because ICON is looking for a non-existent sound file. You can solve this problem by clearing your page in another browser (Firefox), but it will occur again the next time you have a pending page. A more workable solution is to set the page notifier to a sound, which would be annoying but better than the alternative.

21 December 2008

Refreshing the Pager

Use this option to check your messages at any time in between the Pager refresh cycles.

In the Pager pop-up, click the Refresh button. The Pager pop-up refreshes and displays any new messages you have received.

11 July 2008

Reviewing Past Conversations

To view a history of your conversations with an individual user:

1. Click Pager in the NavBar.
2. Click H by the person’s name.

23 April 2008

Selecting Your Pager Signal

1. Click My Home in the NavBar (upper left).
2. Select Preferences from the list at left.
3. Click the Pager tab (far right; not the Paging tab).
4. Select an incoming page sound and click Save.
5. To return to your course, click My Home again and then click your course name (under My ICON Courses).

Attention Mac users: If you are using Safari and you have your page notifier set to "No Sound," ICON will crash when you have a pending page. That's because ICON is looking for a non-existent sound file. You can solve this problem by clearing your page in another browser (Firefox), but it will occur again the next time you have a pending page. A more workable solution is to set the page notifier to a sound, which would be annoying but better than the alternative.

22 December 2008

Avoiding Interruptions - Turn Pager Off or Appear to be Offline

If you are working in ICON and don’t want to be interrupted by pages, you can turn your pager off. Alternatively, you can switch your status to “offline" so people won't know you're logged in (although they could page you anyway).

To turn your pager off:

1. Click My Home in the upper-left NavBar.
2. Click Preferences in the Welcome box at left.
3. Click the Pager (not Paging) tab.
4. Click the Incoming Page icon: Off button.
5. Click the Incoming Page sound: no noise button.
6. Click Save.
7. To return to your course, click My Home in the upper-left NavBar and then click the course name under My ICON Courses.

Remember to turn your pager back on when you are ready to accept pages.

To appear to be offline:

1. Click My Home in the Navbar (upper-left).
2. Click Preferences from the list at left.
3. On the General tab, click Appear Offline (top, under the tabs).
4. Click Save. (This command will go into effect after you leave this screen.)
5. To return to your course, click My Home in the upper-left NavBar and then click the course name under My ICON Courses.

11 July 2008