The FAQ (Frequently Asked Questions) tool enables you to provide a list of common questions with answers that users might have when usingĀ ICON or accessing a course. FAQ questions and answers are organized into categories, and all questions and answers must belong to a category. We recommend you create categories that group questions and answers by topic, or by similar contexts in which users often have similar questions. For example, some categories you might create are General Information, Technical Issues, Dropbox Folder Submission Policies, Research and Citation Style Requirements, and How to Find Grades.

FAQ help topics

Access the FAQ tool

Do one of the following:

  • Click FAQ on the navbar.
  • Click Edit Course on the navbar, then click Frequently Asked Questions.